Cancellation & Return
OLARNA will take great efforts to make the creative design to express yourself fully and perfectly. However you can ask for a return or exchange if you are not satisfied with the final product. OLARNA offers a 14-day satisfaction guarantee on all products. You can return your purchase for an exchange or refund within this time frame. Be sure the returned items are in the original condition - undamaged, unaltered, unwashed and clean.
HOW TO RETURN DAMAGED OR DEFECTIVE PRODUCT?
If the product that you intend to return is damaged or defective, please contact our customer service team at firstname.lastname@example.org firstly. In your message, please clarify the problem of the damage or defect item and provide us with a clear digital image. As soon as our customer service representative receive your e-mail, they will handle your return case immediately.
WHO PAYS RETURN SHIPPING FEE?
If the items are in a damaged /defective condition when you receive them, please e-mail our customer service team to confirm. If the damaged/defective items are confirmed by OLARNA service representative, OLARNA will be responsible for return shipping cost. OLARNA will not cover return shipping cost if you send back the items before our confirmation. For all other cases, the customer should take in charge of the returning cost. Under no circumstance OLARNA will reimburse the return freight incurred by the customer.
WHAT IS THE RETURN PROCESS?
1. Contact our customer service team at email@example.com to request for return within 14 days after receipt of items. In your e-mail, please give a clear reason for return request and imply whether you prefer to exchange it or just a refund. In case the item is damaged or defective, please include clear digital image and the information about the problems.
2. Our customer service team begin to handle. Please send back the items to the specified address that customer service representative informs.
3. If you ask for a refund, we will handle your refund after we receive the items that you send back. You will get back within 24 hours.
4. If you request an exchange, we will inform you immediately after the reprint has been done and shipped out immediately after the completion.
It is important to check the detailed information such as specification, quantity, recipient, shipping address etc. carefully before you make your payment. Since we print the items after you place the order, it can not be changed if the order is processed. Once you decided to cancel your order, please contact us at firstname.lastname@example.org immediately.